EMT Practice Test

1. Question Content...

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Question1: The sales manager at Universal Containers wants to see all opportunities that do not have any activities.
Which report type could be used to meet this requirement? Choose two answers. * (1 Point)

Question2: When using Customizable Forecasts, which forecast category is not included in the forecast? * (1 Point)

Question3: Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?

Question4: A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?

Question5: The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.
what should the administrator verify to ensure that the conversion is successful?

Question6: what type of data can be migrated between environments using change sets? choose 2

Question7: The recruiting manager at universal containers has requested a new picklist value in the type field on the position object by the end of the week.
If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in salesforce?

Question8: A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy and
"grant access using hierarchies"is checked in their sharing settings. Why is the sales manager not able to view the contact? * (1 Point) The contact sharing settings are controlled by the parent, and the account owner is

Question9: Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?

Question10: Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, of Americas, Africa, and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

Question11: Which feature license is required to use Content? * (1 Point)

Question12: What would you check to see whether a workflow failed? * (1 Point)

Question13: Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How could the administrator troubleshoot this?

Question14: Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user. * (1 Point)

Question15: What should a system administrator consider before using territory management? Choose three answers. * (1 Point)

Question16: Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

Question17: Cloud Kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers.

Question18: What should an administrator consider when setting up salesforce entitlements? choose 2

Question19: How can the administrator ensure article managers use specified values for custom article fields?

Question20: Universal containers is using a web-to-lead from to collect contact information on people interested in its product and wants to ensure that these leads are contacted in a timely manner. The following actions are required:
* send the lead an email with appropriate product information, depending on which product was selected on the web-to-lead form
* Assign the appropriate salesperson to be the lead owner, depending on the product selected
* create a task for the salesperson to follow up with the lead.
At a minimum, which combination of salesforce automation tools will be
required to meet these requirement?

Question21: An administrator has unchecked the "Enable contact pack creation" checkbox after users had created content packs. What is the impact of the change? * (1 Point)

Question22: Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature? * (1 Point)

Question23: A sales manager cannot vim a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

Question24: Which of the following features is NOT unique to Salesforce Knowledge? * (1 Point)

Question25: A member of Universal container's support team is assisting as a lesrep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity, Which solution would provide edit access to the opportunity?* (1 Point)

Question26: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?

Question27: What is the first step before setting up entitlements? * (1 Point)

Question28: The administrator of universal containers is testing an approval process in a refreshed developer pro sandbox and is finding that none of the notification emails are being sent to the approvers.
What could be the cause of this? choose 2

Question29: A set of Cases records with a specific record type needs to be restricted so that only a Support manager and four Support users have access. What can you do as a system administrator to meet this requirement? * (1 Point)

Question30: A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

Question31: A Recruiting User needs to setup an object relationship between the Position object and the Job Applicant object so that a Position record can have many applicants and Job Applicant can apply for many positions.
He also needs this in a setup where deleting a Job Application record will delete all information related to the job applicant in the Position object. What can a system administrator do to fulfill the requirement? * (1 Point)

Question32: How can a system administrator ensure that an Account Name is unique? * (1 Point)

Question33: Which two types of data should a sales representative access from the Forecasts tab when using Collaborative Forecasts?
Choose 2 answers.

Question34: Your organization-wide defaults for access rights to Price Books are set to Use, but only Sales Reps should have access to Price Books, What should be your first step? * (1 Point)

Question35: Which two should an administrator consider when setting up Salesforce CRM Content ? Choose 2 answers.

Question36: Universal containers uses a private sharing model for accounts. A user who owns an account record needs to temporarly grant delete access to this records associated contacts to another user. how can this be accomplished?

Question37: Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? Choose 2 answers

Question38: Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choosetwoanswers.* (1 Point)

Question39: Which three actions can occur when an administrators clicks "save" after making a number of changes to Knowledge data categories in a category group and changing their position in the hierarchy? Choose three.

Question40: Which two values roll up the hierarchy to the manager for Collaborative Forecasting?
Choose 2 answers.

Question41: What type of data can be migrated between environments using change sets? Choose 2 answers

Question42: What is the correct order of steps to follow when working with inbound change sets?

Question43: Content and has been asked to restrict the content types that are available In a library.
How can an administrator meet this requirement' Choose 2 answers

Question44: North Trail Outfitters want to automate the assignment of territories to opportunities.
Which two features are needed to meet this requirement.

Question45: Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Items records should only be visible by users that own the Account records. What sharing setting provides the correct visibility?

Question46: An administrator has been asked to create a report showing all newly created chatter groups by a custom designation divided by the four departments that maintain chatter groups- partners, corporate, practices and solutions.
How can an administrator meet this reporting requirement?

Question47: What should an administrator consider when moving approval processes using a change set?

Question48: Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?

Question49: Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.
Which two options would meet this requirement?
Choose 2 answers

Question50: A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

Question51: Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

Question52: The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

Question53: The VP of Marketing is launching campaigns in each region to target accounts that do not have open opportunities. What reporting solution can an administrator set up to assist with this?

Question54: Which three password options are available for the administrator to set on content deliveries? Choose 3 answers

Question55: Which permission do you need to manage entitlements? Choose two answers. * (1 Point)

Question56: what should an administrator do before case feeds can be enabled? choose 2

Question57: Cloud kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers

Question58: How can you, as a System Administrator, enforce standardization of tags in libraries?
Choosetwoanswers.* (1 Point)

Question59: When can a user become an owner of a record without being a record creator? Choose 2 answers.* (1 Point)

Question60: Universal Container (UC) is considering using Communities. Each partner is associated with a product and will need a separate community?
Some partners will need to access to more than one community.
What are two consideration an administrator should be aware of?
Choose 2 answers

Question61: Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization?
Check 2 answers.

Question62: Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
At the minimum, which combination of automation tools will be needed to meet these requirements?

Question63: a salesforce user has created a lightning report that lists all customer support cases. other users can change the date range but are NOT allowed to changed case statuses.
how can the report creator configure the report to meet these requirements?

Question64: When a sales rep at Northern Trail tiers to submit a discount request on an opportunity they receive an error:
Which two consideration would cause this error?

Question65: How can content types be used in CRM Content? (Choose two answers.) * (1 Point)

Question66: U.C wants to archive cases that have been closed for two or more years. the cases need to be revoved from salesforce and be available to be loaded into loaded into the company's data warehouse.
how can the administrator automate this process? choose 2

Question67: Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules. How can the system administrator meet this requirement? * (1 Point)

Question68: A change set has already been uploaded but changes need to be made to its contents.
what is a best practice for adding these changes?

Question69: Universal Containers plans to migrate its existing knowledge base in to Salesforce Lightning Knowledge. Which two statements must be considered? Choose2 answers.* (1 Point)

Question70: An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.

Question71: Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.
How should this be achieved?

Question72: Which actions can you add to a milestone? (Choose three answers.) * (1 Point)

Question73: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

Question74: Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

Question75: AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

Question76: Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?

Question77: What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose three answers. * (1 Point)

Question78: A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.
What is the recommended solution to provide edit access to the opportunity?

Question79: In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book? * (1 Point)

Question80: Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers.
Choose 3 answers

Question81: Which two results can be expected it an administrator uses Data Loader to transfer ownership of account records? Choose 2 Answers.

Question82: What is a capability of Territory management? Choose 2 answers

Question83: The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?

Question84: An administrator at Universal Containers hat completed a new set of validation rule along with a Process Builder in a sandbox and wants to move these changes to production via a change set but they are currently unable to do so.
What are two configurations an administrator needs before they are able to deploy changes? Choose 2 answers

Question85: Which two deployment tools should be used to delete metadata from an organization? Choose 2 answers * (1 Point)

Question86: A sales manager wants to edit the opportunities owned by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution? * (1 Point)

Question87: What privileges can be given to a delegated administrator? Choose three answers. * (1 Point)